FAQ's

COVID-19

What precautions is Riata taking due to COVID-19?

Riata has worked hard to put safety first during the pandemic and we are pleased to share that we are offering various tour options designed to fit your comfort level. Our offices and amenities are open, though we ask that people continue to remain socially distanced at this time. The Athletic Club is open to limited capacity at this time and our equipment is spaced out and sanitized frequently. Mask wearing is optional, and we invite you to meet us in the capacity that is most comfortable to you at this time!

 

Touring/Leasing

What touring options do you offer?

We are excited to be offering in-person tours by appointment, as well as self-guided and in-depth virtual tours. 

 

What should I bring with me on my tour?

Please ensure that every person coming to tour our community brings a valid government-issued ID. Without this, you will not be able to tour the apartments as we are unable to make exceptions. 


How many people can I bring to my in-person tour? 

Safety is our primary concern, so at this time we are limiting each appointment to a maximum of two people in the office and in our Riata Cars. If you have more than two people, they are welcome to join us virtually or follow us to the apartments in their own vehicle. 

 

¿Se habla Español? 

Lamentablemente no tenemos a nadie que hable español. Sin embargo, envíe un correo electrónico a riata@greystar.com y estaremos más que felices de utilizar esta herramienta de traducción en línea.

(Unfortunately, we do not have anyone who speaks Spanish. However please email riata@greystar.com and we are more than happy to utilize an online translation tool.)

 

Is it possible to change apartments during my lease?

We do allow apartment changes during the last 30 days of your current lease; however, we do not allow transfers prior to that. Schedule an appointment with a leasing agent to learn more about our transfer policy!

 

What forms of payment does Riata accept?

Riata accepts Visa, Discover, Mastercard, and e-check payments. We also offer recurring online transactions through our Resident Portal for greater ease and convenience!

 

Do I get access to all the amenities at Riata or just the ones in my Village?

The wonderful thing about Riata is no matter where you live on property you get access to all of our world-class amenities!

 

Applying

How far out can I lease an apartment at Riata?

Riata requires 60-day notice to vacate from all residents, therefore we suggest that you look into apartment options about 1 to 2 months before your ideal move-in date. 

 

Am I able to tour Riata before I am ready to move?

Absolutely - we love showing off our beautiful property! However, if you are looking for specific apartment information, we advise you to look within the 1 to 2-month period prior to your ideal move-in date. Outside of that window, we will not be able to provide details regarding pricing or availability. 

 

Does Riata have a waiting list? 

We do not have a waiting list; all apartments are leased out on a first-come, first-serve basis and we therefore encourage regular check-ins with your leasing agent and the website if you are looking for something specific. 

 

What type of income verification do you require? 

We require two and a half times the monthly rent to qualify for our apartments. This income requirement is based on the cumulative income of all applicants for the apartment. Your income can be verified through paystubs, offer letters, bank statements, or current tax documents from the previous year. 

 

During COVID-19 are you accepting furlough employees or unemployment benefits?

Yes! We understand that these are unforeseen times, so we are accepting unemployment benefits as long as they equal the required income verification. 

 

How long does the average application process take?

The average application takes between one and five business days depending on the time your background check takes and how quickly you are able to provide us with income verification. 

 

What length of leases does Riata offer? 

Riata offers lease lengths ranging from 3 to 13 months. 

 

Can I change my application to a different apartment or change my move-in date or lease term after I have submitted it?

Did your perfect apartment come available after you submitted your application? No problem! We can change your application over to another apartment, or change your move-in date or lease term one time for free prior to your move in. After the first change, if you wish to change again, this will result in a $500 fee.

 

Apartment Features

Do you have apartments with fenced-in yards, balconies, or patios? 

All of our apartments will come with a generously-sized and privately fenced-in patio or balcony depending on the floor level. Select ground-floor apartments will also come with an enclosed yard. 

 

Do you provide furnished apartments? 

We do not offer furnished apartments at this time; however, our leasing team is familiar with several great vendors. Give us a call and we can suggest some great options!

 

Do apartments have a washer and dryer? 

All of our apartments come with a washer and dryer already installed in your apartment. 

 

Can I bring my own washer and dryer?

Unfortunately, we are unable to remove the washer and dryer already installed in each of our apartments, however we do offer storage rooms and detached garages in select villages should you elect to store them while living at Riata. 

 

Do you offer apartments with garages or covered parking? 

With just over 2,044 apartment homes at Riata, we offer three different covered parking options depending on your village. Additionally, we have ample open and uncovered parking for all our residents and their guests through all villages in our community. We also offer optional covered carports in Woodtrail and Arrowwood, as well as detached garages in Greymoss, Buenavista, and Rockcreek for an additional monthly cost. All apartments in our Enclave and Dominion Villages include attached garages and all apartments in Mylesmark come with a pre-assigned covered carport at no additional cost. 

 

Does each apartment have central AC? 

Life in Texas can get pretty hot, and we're happy to offer centralized Heating and Air in all of our homes and amenities at Riata. 

 

Is there different pricing for the different renovated apartment styles? 

Our pricing ranges based on multiple factors including finish, style, floorplan, move-in date, and lease term. Pricing is subject to change based on the current housing market at the time of application or based on non-expired quotes provided by our Leasing Team.

 

Pets

Do you have any breed restrictions for dogs?

We love all fur friends; however, we do have breed restrictions* for those residing at Riata. Those include Alaskan Malamute, Belgian Malinois, Boxer, Chow Chow, Dalmatian, German Shepherd, Doberman Pinscher, Husky Breeds, Pit Bull Breeds, Presa Canarios, Rottweiler, Staffordshire Terrier, Wolf Hybrids. *Breed restrictions do not apply to service animals. 

 

What is your pet deposit, pet fee, and pet rent?

Pet deposit is $400 for one pet and an additional $400 for a second pet.

Pet rent is $35 per pet, per month. 

*Fees do not apply to ESA animals

 

Are the pet fees the same for cats and dogs?

Yes, all pet fees are the same regardless of pet type.

 

Where in Riata is my pet welcome besides my apartment?

We love seeing our pet residents out and about in the community! Pets must remain leashed whenever they are not inside your apartment or in one of our two dog parks, and are allowed on the trails and at all outdoor amenities besides the pools. Pop by the gym and the leasing office with them and we’ll have treats ready in hand!

 

How many pets can I have? 

Each apartment is allowed to house up to two pets. *ESA’s are not included in the two-pet total. 

 

Amenities

What are the hours for the pools? 

All pools are open from 6am until 12am. 

 

What are the gym hours?

Monday – Thursday from 5am until 11pm

Friday from 5am until 8pm

Saturday from 8AM until 7pm

Sunday from 9am until 7pm

 

Do you hold resident events?

Riata takes great pride in our full-time on-site Event Manager! Our Event Manager makes sure that our residents are kept busy with a variety of over 14 monthly events such as: movie nights, crafting events, game nights, Happy Hours, monthly themed events, and more! You can find a full calendar of our events at riata.com/events or riata.eventcalendarapp.com.

Am I allowed to bring guests to the pool or gym with me?

We have a limit of one guest per resident for all amenities, including the pool, gym, music studio, and digital lounge. 

 

Are bikes and scooters allowed on the trails?

Absolutely! You are welcome to ride your own bike or scooter on the trails, or check our gym and see if our Riata electric scooters or beach cruisers are available for you to take a ride on!


Smoking Policy?

Riata is a 100% smoke free community.

 

Can I have a BBQ on my patio?

Private BBQ’s cannot be used on your patio for safety reasons due to the overhang. However, we have just over 100 BBQ grills spread through our property that are directly hooked up to gas lines and ready to use at your convenience!

 

Fees/Utilities

How much is the Security deposit? 

Our standard Security deposit is $500 based on approved credit. 

 

How much is the Administration fee? 

Our Administrative fee is $200. 

 

What are the additional monthly or one-time fees?

We do have a mandatory Community Services fee of $55 per month, which includes package lockers, pest control, and valet trash, in addition to a Bulk Trash Removal fee of $11 per month. 

 

What is included in my rent?

Your base monthly rent includes access to all Riata has to offer including events, amenities, and an amazing place to call home!

 

Who is responsible for utilities? 

Each resident is responsible for setting up electric and gas accounts prior to moving in and maintaining those accounts through your residency at Riata. You will also be responsible for paying your monthly fees and sub-metered water which will be due with your rent. 

 

What are the utility companies in the area? 

We require accounts with City of Austin Electric and Texas Gas. Internet and cable can be set up at your discretion and the providers for Riata are AT&T and Spectrum.  

 

Is Renters Insurance required?

Renters Insurance is required for all residents at Riata. We require proof of insurance covering a minimum of $100,000 of landlord property. You are able to provide proof of insurance through any provider or you can take our policy which is $15.00 per month, but does not cover any personal belongings.

 

Residents

How many units are on the property? 

Riata has more than 2,044 apartments nestled on just over 180 acres, including several houses and 1-, 2-, and 3-bedroom apartment homes. Our community is divided into 8 Villages: Arrowwood, Mylesmark, Woodtrail, Buenavista, Greymoss, Rockcreek, Dominion, and Enclave. 

 

How does management work? Where do I go to move in and who helps me after?

Riata is set up uniquely with a Leasing Team to assist you in finding the perfect apartment, a Move-In Team to ensure everything is ready for you at your move-in, and a Resident Relations Team to assist with all needs during your time at Riata! Additionally, we have two Maintenance Administrators and a fantastic Maintenance Team to assist with resolving all maintenance needs, an Events and Communications Manager for all of the many events we offer each month, and a Move-Out Manager to assist you when leaving our beautiful community. 

 

How do I contact the Resident Relations Team?

Our Resident Relations Team is located in the Mylesmark Village Office and can be contacted at riata@bellpartnersinc.com or by calling us at 512.437.1333. 

 

What notice to vacate is required?

We require a 60-day notice. More information, including any lease-break charges can be found in your lease and all questions can be directed to riata@bellpartnersinc.com